Effective Date:10/5/2024

At Drop-Dead Naturals, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

  • Eligibility: You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
  • Process: To initiate a return, please contact our customer service team at hello@dropdeadnaturals.com. Include your order number, reason for the return, and photos if the product is damaged or defective.
  • Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Refunds

  • Approval: Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
  • Process: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
  • Non-Refundable Items: Certain items are non-refundable, including gift cards and items purchased on sale.

Exchanges

  • Eligibility: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at hello@dropdeadnaturals.com with the details of the issue.
  • Process: Once your exchange request is approved, you will receive instructions on how to return the defective or damaged item.

Damaged or Defective Items

  • If you receive a damaged or defective item, please notify us immediately at hello@dropdeadnaturals.com. Include your order number, a description of the issue, and photos of the damaged or defective product. We will arrange for a replacement or refund as quickly as possible.

Contact Us

If you have any questions on how to return your item to us, please get in touch with us at: Email: hello@dropdeadnaturals.com
Phone: 63530 79996
Address: SATTVACAELI LIFESTYLE INDIA PVT LTD. Vesu, Surat (Guj) BHARAT 395 007

Thank you for shopping with Drop-Dead Naturals. We value your business and are dedicated to ensuring your complete satisfaction.